Delivery Policy

The Voxly app is a free download, available from the Download page and from Dashboard → Downloads after you create an account. No purchase is required to install it or to use the Free plan.

Pro is activated on your account automatically as soon as your payment is confirmed:

Card / PayPal: instant — typically within seconds of checkout.
Cryptocurrency: after the network confirms the transaction — usually within a few minutes, occasionally up to an hour depending on the coin and network congestion.

Your plan status is always visible in Dashboard → Billing, and the desktop app picks it up automatically the next time it syncs.

AI balance is credited to your account automatically when the payment is confirmed, on the same timelines as above. The new balance appears in Dashboard → Billing and in the app immediately after it syncs. Every credit is listed in your transaction history.

A record of every purchase lives in Dashboard → Billing → Transaction history. Payment processors (such as Stripe or PayPal) also email you their own receipt at the address used at checkout.

If you paid and your plan or balance hasn't updated within one hour, email support@voxly.my with the transaction ID from your receipt. We respond within 2 business days and will either complete the delivery or refund the payment per our Refund & Cancellation Policy.