Refund & Cancellation Policy

Your first purchaseof a Voxly Pro subscription (monthly or yearly) comes with a 14-day money-back guarantee. If Voxly isn't for you, email us within 14 days of the purchase date and we'll refund it in full — no questions asked.

Renewal charges are not refundable, but you can cancel at any time and keep Pro until the end of the period you already paid for. We'll consider exceptions for renewals charged in error (for example, if you canceled before the renewal date but were still billed) — contact us and we'll make it right.

Yearly subscriptions renew once a year; we recommend setting a reminder. If you were just charged for a yearly renewal you didn't intend to keep, contact us within 14 days.

Go to Dashboard → Billing and click cancel — one click, no email required, effective at the end of your current billing period. You can also email support@voxly.my and we'll cancel for you within 2 business days. Canceling stops all future charges.

Unused AI balance purchased by card is refundable on request within 14 days of the top-up. Balance that has already been spent on AI usage is not refundable.

Top-ups and purchases paid with cryptocurrency are final and non-refundable, except where required by law — crypto transactions are irreversible by nature. Where we can, we may offer account credit instead.

Email support@voxly.my from the address on your Voxly account with the subject “Refund request”. Include the purchase date and, if you have it, the receipt or transaction ID. We respond within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

If a charge looks wrong, please contact us before opening a dispute with your bank or PayPal — we resolve almost every billing issue faster than a chargeback does. Filing a chargeback on a legitimate charge may result in account suspension while we investigate.

Nothing in this policy limits rights you have under applicable consumer-protection law, including any mandatory withdrawal or cooling-off periods in your jurisdiction. Where local law grants you more than this policy does, local law wins.

Questions about this policy: support@voxly.my — or see our Contact page. Voxly is operated by Voxly Desenvolvimento Ltda (CNPJ 67.608.866/0001-50).